Customer Service Manager
Phone: 262-251-4090 ext 121
FALCON CONSUMER WARRANTY POLICY
FOR REPAIR PLEASE CONTACT
Falcon Cues Ltd. warrants solely to the original purchaser of a particular Falcon Cues Ltd product/products that the product purchased shall be free from defects in materials and workmanship under normal use for as long as original purchaser has ownership. Damage resulting from: (a) normal wear and tear; (b) modification, misuse, abuse or improper maintenance; (c) accidents or exposure to extreme temperature, humidity or weather conditions which cause harm to the wood will not be covered under the limited warranty. This Limited Warranty applies only to those products purchased from authorized dealers of Falcon Cues Ltd.
The obligations of Falcon Cues Ltd. hereunder are limited to repair or replacement of any product found to be defective under this Limited Warranty. In no event shall Falcon Cues Ltd. be liable for any indirect, incidental or consequential damages, of any nature or kind or for damages to or loss of property. THIS LIMITED WARRANTY IS THE SOLE WARRANTY OF FALCON CUES LTD PRODUCTS AND IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INLCUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PURPOSE.
This Limited Warranty, as set forth herein, constitutes the entire warranty and representation of Falcon Cues Ltd with regard to its cues and products. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts or invoices which may be executed in connection with the purchase of the product. NO representation or warranty made by Falcon Cues Ltd employee, dealer or agent shall be binding upon Falcon Cues Ltd other than as set forth herein.
Claims for warranty performance and service shall be made by sending the product, shipping and insurance prepaid by the purchaser, to local Falcon Cues Ltd. dealers together with (a) evidence of original purchase, (b) a description of the asserted defect, and (c) the name, address and phone number of the original purchase to whom the product is to be returned. Falcon Cues Ltd will review the description of the claimed defect, examine the product and make service, repairs or replacements as appropriate under this Limited Warranty. Upon completion of the service, the product shall be returned by Falcon Cues Ltd. to the original purchaser through the processing dealer, shipping and insurance to be paid by Falcon Cues Ltd. If it is determined that the asserted defect is not covered under the Limited Warranty, the original purchaser will be contacted and offered a repair service if applicable, or the product will be returned.